- How do I determine if any of AEM's products can benefit me or my company?
- Where can I find more info. on a specific line of equipment, without talking to a salesperson?
- Why doesn't the manufacturer deal directly with the customers who purchase?
- Who is responsible for service after the sale of products in AEM's line up?
- What is the advantage in trying AEM equipment over what we are currently using?
- When is the service department available?
[top] How do I determine if any of AEM's products can benefit me or my company?
[top] Where can I find more information on a specific line of equipment, without talking to a salesperson?
You can give us a call if you build or use automation machinery and are looking for the best equipment at the best possible price. We can help you.
Also, browse throughout the rest of our site to see if you recognize the industrial or commercial uses for our products. The fact that you are using a computer indicates that an Un-Interruptible Power Supply, or equipment for Transient Voltage Surge Suppression could prolong the life of your hardware. If your computer(s) crash from a power problem, how would that affect your job?
[top] Why doesn't the manufacturer deal directly with the customers who purchase?
E-mail a request to us for additional information. We can send you brochures to review at your leisure that contain specifications, highlights, and benefits of the product that you may be interested in. Our sales staff is friendly and casual, and we promise not to hound anyone. Phone inquiries are always a welcome possibility.
[top] Who is responsible for service after the sale of products in AEM's line up?
Manufacturer representatives can be spread out over the world to offer a local presence as a conduit for product, information, and service. The representative acts as an employee of the manufacturer who is able to assist in customer satisfaction. By dealing with a manufacturer's representative, your company may qualify for discounted pricing.
[top] What is the advantage in trying AEM equipment over what we are currently using?
We are. If necessary, we will bring in technicians from the manufacturer's support team. Either way, your down time as a customer is reduced to a minimum.
[top] When is the service department available?
First, we believe the quality of the product is an important factor for long life and dependability. Our product line offers that reassurance. Second, we feel that our prices are competitive for the level of quality that we offer. Third, our customer service is the primary reason we have been successful for over 18 years. And fourth, we feel that we can be helpful to those who have had problems with equipment, or those that have a unique application with changing obstacles.
AEM offers a 24 hour service. Important customers have called us in the middle of the night to seek advice on how to resolve a problem. More often that not, we are able to help them right over the phone. If necessary, we will dispatch a technician to take the quickest transportation method at the earliest possible time to correct field service problems. It is part of our commitment to stand behind the products we represent and offer them at fair prices. We are there when you need us.